Course Info

Duration: 2 Months

Delivery Method: online

What you will learn:
  • Creating a great first impression (grooming & etiquette)
  • Customer Needs vs. Expectations
  • Communication Skills for Customer Service
  • Listening and Questioning
  • Handling Difficult Customers & Complaints
  • Service Orientation & Customer Interaction
  • Efficient Customer Interaction Management
  • Professional Communication Guidelines
Ideal For:
Perfect for individuals in or entering customer-facing roles who want to build confidence and service excellence skills.
Career Opportunities:
  • Receptionist
  • Call Center Agent
  • Service Center Coordinator
  • Help Desk / Support Officer
  • Telemarketing Executive
Need Guidance?
One of our Counsellors will reach you in 3 working days
Resources

Student Guide


Brochure


Payment Scheme

Enrollment


One of our Counsellor may contact you to finish the registrations process.